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Customer Service

Shipping & Delivery

Delivery Zone

JVBVLA will not process any order for which a post office box or APO/FPO address is provided. JVBVLA will not ship to hotels.
Goods will be shipped to the delivery address specified during the ordering process.
Customers may specify single or multiple addresses for each order.

 Shipping Costs

The customer will be asked to select the shipping method as a part of the ordering procedure.
Delivery costs and delivery times depend on the value of the order and the delivery service chosen.

 Time Required for Delivery

During the ordering procedure, JVBVLA will inform the customers of the standard time required for delivery and the various forms of delivery available for the goods purchased.
However, JVBVLA reserves the right to divide the order into partial shipments. In this case, the customer's credit, charge or debit card will only be charged for a single shipment.

 Problems of Delivery

Any failure to deliver or a delivery exceeding ten [10] business days from the shipment date should be reported to our customer service department as soon as possible. In order for your claim to be accepted, please notify us within a maximum of thirty [30] calendar days from the date of confirmation of your order.
Once you confirm receipt of the order, you should check the order to confirm accuracy. If there are any discrepancies, you should immediately contact the customer service unit by emailing support@jubula.net.
If the products ordered do not conform with the original order, or you are not satisfied, you may request a return or exchange in accordance with the Return Policy.

 Privacy & Security

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             Returns & Replacements

You may return any online purchase without customized engraving or embossing to our customer service centre within 30 days from the date of delivery for a refund or exchange.

All returns must include the original sales receipt and be returned in original packaging. Please ship all item(s) pre-paid and insured. JVBVLA is not responsible for loss or damage of returned shipments.
Please note that all returns and exchanges are subject to a quality assurance inspection process before they are accepted. Any item with signs of wear, damage, or alteration (e.g. re-sized by a jeweler other than JVBVLA) cannot be accepted.

 Orders

All orders are subject to written acceptance by JVBVLA Orders will be confirmed in writing, by e-mail. Once accepted, the order may not be changed or cancelled except as otherwise provided for in this Terms and Conditions or as required by applicable law. JVBVLA also reserves the right to require verbal confirmation of orders. If we request verbal confirmation of an order, we will not accept confirmation via email.
For each product selected on the jubula.net website, a summary page will be displayed featuring a photograph of the item, its colors, catalog code, quantity selected, unit price, and the total amount owed for the order. It is the responsibility of the customer to check that this displayed information accurately reflects their selection before confirming their order.
Upon confirmation, the order will be sent to JVBVLA for processing. While every effort will be made to ensure the color, design, and style of the JVBVLA products displayed on the jubula.net website are representative of the original products, slight variations may occur for technical and other reasons.
Accordingly, JVBVLA shall not be liable for any error or inaccuracy in the photographs or graphical representations of JVBVLA products displayed on the Jubula.net website. If the customer has any questions about the products, they may contact the customer service department by emailing infoòjubula.net.
JVBVLA has the right to cancel any order placed by a customer with whom it has had a dispute concerning a prior order, or if JVBVLA has reasonable ground to suspect that such customer has violated these Terms and Conditions, or is engaged in fraudulent or grey market activities. JVBVLA also has the right to refuse orders exceeding either $5,000 or 5 units.

 

Availability

JVBVLA reserves the right to change the assortment of items offered on the jubula.net website from time to time without prior notice to the customer.
JVBVLA will not be liable if any product is out of stock or otherwise unavailable.
In the circumstance that any item a customer selects becomes unavailable after confirmation of the order, the customer service unit will inform the customer by phone or e-mail as soon as possible.
The customer will have the option to choose another product or cancel their order, unless the order which was made was a multiple order, in which case the customer service unit will inform the customer by phone or email to communicate which part of the order will ship. The customer will only be charged for the part of the order which is shipped and may then choose another item to replace the unavailable item, which will be processed as a separate order.

 Confirmation of Orders

In order to process the order, the customer must click the 'complete purchase' option on their computer. Upon confirmation, the order will be submitted to JVBVLA for processing and may not be changed or cancelled except as expressly provided in these Terms and Conditions or as required by applicable law.
JVBVLA records evidence of all transactions between JVBVLA and its customers. In the event of a dispute between JVBVLA and one of its customers relating a transaction conducted on the website, the data recorded by JVBVLA shall be treated as evidence of the details of the transaction.

             Payment, Pricing & Promotions
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             Updating Account Information
PLease remeber to update your account details prior to ordering.

Disclaimers and limitations of liability

Under no circumstance whatsoever shall JVBVLA be liable for any loss arising out of or in connection with the use of the Site.

Other than as required by applicable consumer protection law or insurance law, if any, in no event will JVBVLA be liable for errors or omissions in this information or for any losses or damages, direct, indirect, incidental, special or consequential resulting from your use or misuse of, or reliance on, any such information.

 Binding agreement

JVBVLA's order confirmation and these General Terms and conditions of Sale shall be the final and integrated agreement between JVBVLA and you on the on the matters contained in this General Terms and Conditions of sale.

 Intellectual property and trademarks

All trademarks, logos and service marks (the "Trademarks") which appear on this Website are registered and/or unregistered JVBVLA trademarks. Nothing contained in the website should be construed as granting by implication or otherwise, any license or right to use any trademark displayed on this website without the written permission of JVBVLA
You have permission to electronically copy and print hard copies of pages from this website solely in connection with non-commercial purposes related to placing an order or shopping with the website. Unless we give you specific permission in advance, any other use of this website, its content and its information, are strictly prohibited.

 

Copyright

All contents of this site are JVBVLA copyright. All rights reserved.